FAQ

FREQUENTLY ASKED QUESTIONS

HOW TO MAKE AN ORDER IN FITNESS PRODUCE ONLINE STORE?

  • Choose the gym equipment and select the Metal color, Leather color, and metal profile size. Click "ADD TO CART"
  • Click "VIEW cart", here check if your choice/selection is correct and click "CHECKOUT".
  • Then submit your contact information and click "CONTINUE"
  • Choose the payment method and press "COMPLETE ORDER"
  • If you have chosen to make a wire transfer payment, we will send you a non-binding offer, within 48 hours after we have received your request.

WHAT IS THE PAYMENT METHOD?

  • We accept payment via Stripe or wire transfer. There is also a possibility to choose a partial payment: 60% by placing of the order, and the remaining amount before shipping. Please inform us by e-mail, if you want to choose this option.
  • If you choose wire transfer payment option and accept our offer you can make a payment. 
  • Immediately after we receive your payment, we will send you the order confirmation for the production with estimated delivery dates.
  • You will receive the final invoice at the same time as your delivery or if necessary earlier on request by e-mail.

DO PRICES ON THE ONLINE STORE INCLUDE VAT?

  • Yes, all prices include VAT (21%). If you have the VAT code in your country, you can purchase your order without VAT.

WHAT IS THE DELIVERY CHARGE?

  • The shipping cost depends on the size of your order and delivery address. For larger orders the shipping cost is calculated individually.

WHERE DO YOU SHIP?

  • We ship to The Netherlands, Belgium. If you are from another country, you can contact our partners in other countries. Write to us and we will direct you to the seller in your country.

HOW LONG IS THE PRODUCTION PROCESS?

  • The production process time depends on the size of your order. During this period the production time is 10-17 weeks. The exact production time will be calculated after the placement of your order.

WHEN THE EQUIPMENT ARE DELIVERED, ARE THEY ASSEMBLED?

  • When the machines are delivered, they are pre-assembled for shipping. So you can get the gym equipment through standardized doors and to assemble them easily.

CAN YOU MANUFACTURE A CUSTOM GYM EQUIPMENT MODEL, WHICH IS NOT IN YOUR CATALOGUE?

  • Yes, please contact us by email "info@fitnessproduce.nl" or phone +31613626994 for individual order details and issues.