FAQ

FREQUENTLY ASKED QUESTIONS

HOW TO MAKE AN ORDER IN FITNESS PRODUCE ONLINE STORE?

  • Choose the gym equipment and select the Metal color, Leather color, and metal profile size. Click "ADD TO CART"
  • Click "VIEW cart", here check if your choice/selection is correct and click "CHECKOUT".
  • Then submit your contact information and click "CONTINUE"
  • Choose the payment method and press "COMPLETE ORDER"
  • We will calculate the delivery cost and send you a non-binding offer, within 48 hours after we have received your request.

WHAT IS THE PAYMENT METHOD?

  • We accept PayPal and payment via bank transfer. There is also a possibility to choose a partial payment: 60% by placing of the order, and the remaining amount before shipping or on delivery. Please inform us, if you decide on this option.
  • If you accept our offer you can make a payment. 
  • Immediately after we receive your payment, we will send you the order confirmation. for the production with estimated delivery dates.
  • You will receive the final invoice at the same time as your delivery.

DO PRICES ON THE ONLINE STORE INCLUDE VAT?

  • Yes, all prices include VAT ( 21% in Lithuania). If you have a VAT code in your country, you can purchase your order without VAT.

WHAT IS THE DELIVERY CHARGE?

  • The shipping cost is calculated for each order individually. The shipping cost depends on the size of your order and delivery address.

WHERE DO YOU SHIP?

  • We ship to The Netherlands, Belgium, USA. If you are from another country, you can contact our distributors in other countries.

HOW LONG IS THE PRODUCTION PROCESS?

  • Production process time depends on the size of your order. It takes around 4-9 weeks. The exact production time will be calculated after the placement of your order.

WHEN THE EQUIPMENT ARE DELIVERED, ARE THEY ASSEMBLED?

  • When the machines are delivered, they are pre-assembled for shipping. So you can get the gym equipment through standardized doors and to assemble them easily.

CAN YOU MANUFACTURE A CUSTOM GYM EQUIPMENT MODEL, WHICH IS NOT IN YOUR CATALOGUE?

  • Yes, please contact us by email "info@fitnessproduce.nl" or phone +31636592255 for individual order details and issues.